Key Responsibilities & Achievements:
Executive & Administrative Support
•Provided high-level administrative support to senior management and the Managing Director (MD).
•Managed calendars, scheduled meetings, and coordinated daily appointments.
•Organized travel arrangements including flights, visas, accommodation, and itineraries.
•Handled confidential correspondence, reports, presentations, and official documentation.
•Screened calls, emails, and inquiries, responding on behalf of the MD when appropriate.
•Prepared meeting agendas, took minutes, and ensured follow-up on action items.
Operations & Office Management
•Developed and maintained efficient office systems, filing, and data management processes.
•Organized and attended meetings, ensuring the MD was fully prepared.
•Coordinated internal communication across departments to ensure smooth workflow.
•Monitored office supplies and supported day-to-day administrative operations.
•Assisted with HR functions including attendance tracking and onboarding documentation.
Travel & Logistics Coordination
•Coordinated travel bookings, tour packages, and reservations.
•Liaised with airlines, hotels, tour operators, and car rental providers.
•Managed transportation logistics, ensuring vehicle availability and scheduling. Client & Customer Relations
•Acted as a primary point of contact for VIP and corporate clients.
•Handled client inquiries, complaints, and service requests professionally.
•Maintained strong relationships with clients, customers, and suppliers.
•Coordinated with legal teams for preparation of agreements and contracts.
Finance & Documentation
•Maintained records of bookings, contracts, and invoices.
•Prepared quotations, agreements, and supporting documents.
•Coordinated with the accounts team for payment tracking and follow-ups.
•Assisted in managing budgets and financial documentation.
Leadership & Decision Support
•Supported management in decision-making processes and strategic tasks.
•Conducted research and presented findings for business decisions.
•Took on managerial responsibilities and deputized in the manager’s absence.
•Delegated tasks and ensured team productivity during leadership gaps.
Additional Contributions
•Supported marketing activities, promotions, and client database management.
•Conducted background research and prepared briefing papers.
•Assisted during presentations and occasionally traveled with the MD for business support.